Learning: It's Personal
What makes a great training course? We’ve done a lot of research on this, and worked with some great trainers to find the answer.
happy people
Henry Stewart, Founder and Chief Happiness Officer
Henry is founder and Chief Happiness Officer of Happy Ltd, originally set up as Happy Computers in 1987. Inspired by Ricardo Semler’s book Maverick, he has built a company which has won multiple awards for some of the best customer service in the country and being one of the UK’s best places to work.
Henry was listed in the Guru Radar of the Thinkers 50 list of the most influential management thinkers in the world. "He is one of the thinkers who we believe will shape the future of business," explained list compiler Stuart Crainer.
His first book, Relax, was published in 2009. His second book, the Happy Manifesto, was published in 2013 and was short-listed for Business Book of the Year.
You can find Henry on LinkedIn and follow @happyhenry on Twitter.
Get in touch
Don't Tell When You Can Ask
Don’t tell when you can ask has been the core training principle at Happy since I founded it 20 years ago. Read more about the reasoning behind this principle in this blog by Happy's Chief Happiness Officer, Henry Stewart.
Why Economies of Scale Can Lead to Higher Prices
Once again we have a government talking about saving money through shared services and combined procurement.
It is Good to Pay Tax
There have a been series of demonstrations organised by UK Uncut and others against companies who have been avoiding paying their tax.
Why Economies of Scale Lead to Poor Service
As the government embarks on programmes of shared services, let me give an example of why this approach can be disastrous.
