Clive Hutchinson – Using your employees strengths to determine their role
Clive Hutchinson is the CEO of Cougar Automation, and he spoke to us during the Creating Happy Workplaces Conference about his focus on sustainable, profitable growth through customer service.
Hi, we are Happy
We are leading a movement to create happy, empowered and productive workplaces.
How can we help you and your people to find joy in at least 80% of your work?
Clive Hutchinson, CEO, Cougar Automation
Clive was introduced to a book that had a quiz at the back of it, showing what your strengths are in the workplace. Through sharing this book with his employees, he found their strengths and started using them to better place people in roles, creating a better workspace. It's much more challenging to change people to fit the job instead of changing the job to better fit the individual.
He found that ensuring that his employees were playing to their strengths meant that they had more job satisfaction and were better at the actual work they were doing. This lead to growths within the company and better interactions with customers.
What you will learn in this video:
- How focusing on service helped with their happy workplace.
- Why it's important to make sure people are enjoying the job they are working.
- How looking at strengths on problems can help solve management issues.
- How to best give feedback and find strengths for in your employees.
Related resources:
- What Would Your Team Be Like if Everyone Was Working to Their Strengths? - This talk explores how important it is to have people working in their teams using their strengths.
- Five Successful Organisations That Recruit for Attitude - This blog post shows some organisations that are recruiting for attitude and how that's helped them be more successful.
- Becoming a Multiplier 1 Day Workshop - This workshop aims at giving you the tools to ensure you can help your employees play at their strengths.
About Clive
Clive has led Cougar Automation since 2001. During this time he has been developing and refining a strategy for sustainable and profitable growth through delivering fantastic customer service. This has built Cougar Automation into an organisation with outstanding values, culture and radical management methods which has been recognised by many awards. These include The Management Today Service Excellence Awards, The UK Customer Experience Awards, The Wow Awards and The Sunday Times Best 100 Companies.
As well as leading Cougar Automation, Clive also now helps other organisations flourish and succeed through making the most of their people.
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Claire Lickman
Claire is Head of Marketing at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.
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