Deliver Great Service by Creating a Great Workplace
Henry Stewart speaks to the Eth Word about the key to making a profit — creating a happy workplace.
"You can only deliver a great service by having people who feel happy, feel well rested, well nourished, feel motivated," he explains.
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Deliver Great Service by Creating a Great Workplace
You can only make a profit by delivering great service. You can only deliver a great service by having, well, by having people who feel happy, feel well rested, feel well nourished, feel motivated.
There’s no question for me that happy workplaces are more productive, the evidence is very clear. It’s clear from people who have analysed stock market performance of companies — happy workplaces outperform other workplaces because they get the best out of people.
And, even if it wasn’t true, let’s say it was true that if you are really mean and nasty to people they perform better... who’d want to run that sort of company? You know, I wouldn’t. But, fortunately it is true, and so by running... so, my challenge is to make sure that we stick to those principles, and don’t get dragged aside. My challenge isn’t to go down some nasty route of shouting at people a lot.
Henry Stewart speaks to the Eth Word about management and creating happy, engaged workplaces in this short interview, part of a series of videos.
"You can only make a profit by delivering great service," says Henry Stewart, founder and Chief Happiness Officer at Happy. "You can only deliver a great service by having people who feel happy, feel well rested, feel well nourished, feel motivated."
How different would your organisation be if it was led with the principle that happy staff make happy customers?
Other videos in this series
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Henry Stewart, Founder and Chief Happiness Officer
Henry is founder and Chief Happiness Officer of Happy Ltd, originally set up as Happy Computers in 1987. Inspired by Ricardo Semler’s book Maverick, he has built a company which has won multiple awards for some of the best customer service in the country and being one of the UK’s best places to work.
Henry was listed in the Guru Radar of the Thinkers 50 list of the most influential management thinkers in the world. "He is one of the thinkers who we believe will shape the future of business," explained list compiler Stuart Crainer.
His first book, Relax, was published in 2009. His second book, the Happy Manifesto, was published in 2013 and was short-listed for Business Book of the Year.
You can find Henry on LinkedIn and follow @happyhenry on Twitter.
Learn the 10 core principles to create a happy and engaged workplace
Happy's vision is outlined by Henry Stewart in his book, the Happy Manifesto. It outlines our 10 principles to create a happy, empowered workplace.