Blogs | Happy Manifesto

Get Your Staff to Walk in Your Customer's Shoes
In: BlogsBy: Henry StewartRead length: 5 min read
It is never enough to explain what the customer needs - get your staff to walk in your customer's shoes and experience their life.
Great Workplaces Make More Money
In: BlogsBy: Henry StewartRead length: 5 min read
Fortune magazine tracked companies from the great workplaces list over 12 years, and found 3-fold outperformance over the stock market.
Happy Staff are More Productive
In: BlogsBy: Henry StewartRead length: 5 min read
“Improved psychological well being (PWB) leads to a more productive and successful workplace. The case has been proven in academic studies over the last ten years.” Those were the words of Ivan Robertson, giving a seminar on well-being at the LSE this week.
Unhappy Customer? Let Them Decide What to Pay
In: BlogsBy: Henry StewartRead length: 5 min read
Being CEO of Happy means I get to deal with anybody who we have upset and who my colleagues haven’t managed to make happy. This doesn’t happen often and it’s never good to speak to a customer who we have let down but I do actually enjoy the task. Based on being open, admitting anything we got wrong and finding out what they need, there is nearly always a way to meet people’s needs.
Henry Stewart Helps Launch Action for Happiness
In: BlogsBy: Jonny ReynoldsRead length: 5 min read
The origins of Happy date back to 1987, when founder Henry Stewart first registered the company and started providing training to friends and contacts.
- Leadership
- Happy Manifesto
Following Socrates and Creating Empowerment
In: BlogsBy: Henry StewartRead length: 5 min read
It’s funny when I find myself quoted and it’s a better summary than I’d do myself.
Happiness is a Political Issue
In: BlogsBy: Henry StewartRead length: 5 min read
I was delighted to be involved in the launch of Action for Happiness last week, giving a short speech on increasing happiness in the workplace.
- Henry's Blog
- Happy Manifesto
Is Your Company an Ostrich or a Fox?
In: BlogsBy: Henry StewartRead length: 5 min read
These are the two ends of customer service. On the one hand you have you have the foxes, eagerly scouring the internet to find any negative mention of their name and responding directly to the customer. And then there are the ostriches, burying their heads in the sand, and somehow managing to ignore negative feedback even when it is submitted on their own feedback forms.
Learning: It's Personal
In: BlogsBy: Henry StewartRead length: 5 min read
What makes a great training course? We’ve done a lot of research on this, and worked with some great trainers to find the answer.
- Henry's Blog
- Happy Manifesto
Don't Tell When You Can Ask
In: BlogsBy: Henry StewartRead length: 5 min read
Don’t tell when you can ask has been the core training principle at Happy since I founded it 20 years ago. Read more about the reasoning behind this principle in this blog by Happy's Chief Happiness Officer, Henry Stewart.