Blogs | Leadership

A Radical Idea: Try Listening to Your Customers
In: BlogsBy: Henry StewartRead length: 5 min read
I was very struck today by an article in a local London paper, the Islington Tribune, on the special customer service award given to a local corner shop.
Business is About Relationships: Make People Feel Good Today
In: BlogsBy: Henry StewartRead length: 5 min read
Think about the people you work with - those who work with you and your customers and your suppliers. Where could you make more of a real personal connection that would make life better for you and them?
Focus on Making Your Staff Happy
In: BlogsBy: Henry StewartRead length: 5 min read
People work best when they’re happy at work. That principle is the core of everything we do at Happy (a training business in London, UK). Think about whether you agree with it. If you do, and I find over 95% of people do, then what should be the key focus of management? By simple logic, it should clearly be creating an environment where people are happy and feel good about themselves.
Our Most Radical Belief on Management
In: BlogsBy: Henry StewartRead length: 5 min read
I often say that our most radical belief at Happy is this: you should decide who should manage people based on how good they are at managing people.
Let People Choose Their Managers
In: BlogsBy: Henry StewartRead length: 5 min read
Imagine one of your most valued members of staff comes to you and says, 'I love my job. I love the people I work with. I am even happy with what I am being paid. But I can't stand my manager.'
Pre-Approve It!
In: BlogsBy: Henry StewartRead length: 5 min read
What is the key to creating a happy workplace? I’ve just a written a book with what I see as the 10 key principles of a great workplace but for me one thing stands out.
Trust the Crowd: Launching the Happy Manifesto
In: BlogsBy: Henry StewartRead length: 5 min read
The Happy Manifesto has been launched for a week, and so far we’ve sold just over 500 copies. That is not going to get The Happy Manifesto into the best seller charts but it is 10% of the print run and enough to pay off 80% of the total production costs – which is nice given that we self-published it.
Opinion Poll: People Want to be Happy at Work
In: BlogsBy: Henry StewartRead length: 5 min read
I was involved in an opinion poll last month which asked office workers "how important is it for you to be happy at work?"
Almost Half of Office Workers Want to Change Their Manager
In: BlogsBy: Henry StewartRead length: 5 min read
Of those expressing a view, 47% of UK office workers would change their manager if they could.
Are You a Good Gardener?
In: BlogsBy: Henry StewartRead length: 5 min read
Last Friday I gave a talk at London Business School to help launch their report on Employee Centred Management with HCL (a hugely inspirational Indian IT company).