Henry Stewart Helps Launch Action for Happiness
The origins of Happy date back to 1987, when founder Henry Stewart first registered the company and started providing training to friends and contacts.
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The origins of Happy date back to 1987, when founder Henry Stewart first registered the company and started providing training to friends and contacts.
These are the two ends of customer service. On the one hand you have you have the foxes, eagerly scouring the internet to find any negative mention of their name and responding directly to the customer. And then there are the ostriches, burying their heads in the sand, and somehow managing to ignore negative feedback even when it is submitted on their own feedback forms.
Don’t tell when you can ask has been the core training principle at Happy since I founded it 20 years ago. Read more about the reasoning behind this principle in this blog by Happy's Chief Happiness Officer, Henry Stewart.
The origins of Happy date back to 1987, when founder Henry Stewart first registered the company and started providing training to friends and contacts.