Introduction to Outlook

Course Overview

What you will learn

By the end of this one-day beginner Outlook course, you will be able to:

• Send and receive E-mail with Attachments and Signatures
• Track E-mail and set-up an automatic reply when Out of the Office
• Create, categorise, find and filter Contacts in the Contacts folder
• Understand the Global and Contacts address book so that individuals and groups can be E-mailed more quickly
• Keep track of your Appointments, set up Reminders and create a simple Task list
• Manage your E-mails by creating new Folders
• Create Notes in Outlook to replace post-it notes

Course Timetable

Session 1

• Overview of Outlook
• Changing your views, including Conversation View and Reading Pane
• Sending and receiving email attachments
• Auto-Signatures
• Deleting Messages

Session 2

• Sorting and finding emails
• Views
• Creating and using folders
• Quick Flags
• Automatic Replies (Out of Office)

Session 3

• Contacts
• Working with Contacts
• Searching Contacts
• Forwarding a Contact via email
• The Address Book
• Contact Groups

Session 4

• Outlook’s Calendar
• Calendar Views
• Creating Appointments
• Appointment Reminders
• Recurring Appointments

This course can be delivered in the classroom or remotely via Zoom. Contact us for availability and pricing.

Information for Mac users

If you are a Mac user, please let us know when booking. If the course is held in the classroom at Happy, the training is held on PCs so we recommend that you bring your Macbook with you (we are not able to provide an additional monitor). For online training, please let us know when booking and you can use your Mac as normal. We provide a PDF with shortcuts for Mac users and your trainer will refer to this throughout the training.

The Small Print

For Live Online Interactive Learning sessions (webinars)

The course will run remotely for a full day consisting of four 90-minute live online sessions with independent work in between. 

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Learners should log into the training session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy's HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

Mac Users

If you are a Mac user, please let us know when booking. If the course is held in the classroom at Happy, the training is held on PCs so we recommend that you bring your Macbook with you (we are not able to provide an additional monitor). For online training, please let us know when booking and you can use your Mac as normal. We provide a PDF with shortcuts for Mac users and your trainer will refer to this throughout the training.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

If you have any questions or concerns, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at hello@happy.co.uk.