Outlook for Intermediate Users
By the end of the course you will be able to use the advanced time-saving and organisation features to manage your email more smoothly. That includes using Categories and Rules to automate your email organisation, Quick Parts (like Autotext in Word) and Templates to speed things up. You will also learn how to do an email Mail Merge and look at sharing folders and archiving.
This course is only available for private bookings, either for groups or as a one-to-one, held online via Zoom or in the classroom. Please get in touch for availability.
See Outlook: Beating Email Overload Live Online Learning for our interactive 90-minute webinar designed to improve productivity.
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Course Overview
What you will learn
By the end of this one-day Outlook level 2 course, you will be able to:
- Sharing calendars and working with calendar groups
- Tips for more effective email management
- Send emails with a “reminder-to-follow-up” flag
- Automatically send incoming email to specific email folders as part of email management
- Use email to carry out voting
- Send out bulk letters to groups of people in your Contacts list
Course timetable
Session 1 Managing Calendars
- Sharing Calendars
- Calendar Groups
Session 2 Advanced Email Features: Speeding Everyday ask
- Good email practice
- Conversation View
- Advanced Search
- Quick Flags
- Categorising emails
- Quick Steps
- Rules
- Quick Parts
- Mail Merge (if required)
Session 3 Improving productivity
- Adding voting options
- Multiple signatures
- Message options
- Delayed delivery
- Set expiry on sent messages
- Send replies to someone else
- Recall a message
- Grab attention with @Mentions
- 321Zero
This course can be delivered in the classroom or remotely via Zoom. Contact us for availability and pricing.
Information for Mac users
If you are a Mac user, please let us know when booking. If the course is held in the classroom at Happy, the training is held on PCs so we recommend that you bring your Macbook with you (we are not able to provide an additional monitor). For online training, please let us know when booking and you can use your Mac as normal. We provide a PDF with shortcuts for Mac users and your trainer will refer to this throughout the training.
Group Learning Events
If you have three or more learners, a private group course could be cheaper.
We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy's HQ in Aldgate, Central London.
What is it like to learn with Happy?
Our facilitators make learning interactive and fun. In this video, Maureen delivers a session on Formulas and Functions in Excel at Happy's HQ in London.
The Small Print
For Live Online Interactive Learning sessions (webinars)
The course will run remotely for a full day consisting of four 90-minute live online sessions with independent work in between.
All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.
Learners should log into the training session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
For classroom sessions
All public classroom sessions take place at Happy's HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.
The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
Mac Users
If you are a Mac user, please let us know when booking. If the course is held in the classroom at Happy, the training is held on PCs so we recommend that you bring your Macbook with you (we are not able to provide an additional monitor). For online training, please let us know when booking and you can use your Mac as normal. We provide a PDF with shortcuts for Mac users and your trainer will refer to this throughout the training.
The happy Guarantee
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.
If you have any questions or concerns, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at hello@happy.co.uk.
Your post-course support package
- Included in the price of both online and classroom programmes
- 2 years of free access to our IT Helpline
- Unlimited access - call or email our team as often as you need
- Ask about any content covered on your course
happy learners
Did you know...
...you can learn to use the basic features of Outlook in our beginner level course?
Happy's one day course is aimed at first time Outlook users. By its conclusion you'll be able to send and receive E-mail with Attachments and Signatures; create, categorise, find and filter Contacts in the Contacts folder; and keep track of your Appointments, set up Reminders and create a simple Task list.
Introduction to Outlook to enable you to manage E-mail, the Contact list and Appointments. Find out more