How to Have Conversations that Matter for Leaders & Managers

This one-day workshop will introduce you to a proven technique which will allow you to have successful conversations with team members and colleagues. The content has been designed to enable managers, supervisors and team leaders to get the most out of emotionally charged and challenging conversations in the workplace.

This workshop is currently available both in the classroom and as Live Online Learning (via Zoom) for public dates. It is also available for private bookings, both online and in the classroom — please get in touch for availability.

Course Overview

Prices

  • Standard Price

    £750*

  • SME
    Fewer than 250 staff

    £625*

  • Public Sector Price

    £550*

  • Large Charity
    Over 31+ staff

    £490*

  • Small Charity
    Fewer than 30 staff

    £380*

  • *Per person, excluding VAT

  • Duration

    1 day

  • Location

    Interactive online sessions delivered via Zoom. The link is sent to you after booking.

    Classroom

    Public classroom sessions are held at 3rd Floor, 9 Alie Street, London E1 8DE

    Find out more

    Online|Classroom

  • Requirements

    All managers, supervisors and team leaders who would like to improve their skills and their ability to get the most out of emotionally charged and challenging conversations in the workplace.

    Send us a message
Course overviewSend us a message

Course Overview

Our public programme for our How to Have Coversations that Matter for Leaders & Managers workshop is currently available online and in the classroom for public course bookings (open to all).

We are able to this workshop both online as Face-to-Face Live Online Learning using Zoom and in the classroom for private group bookings — please get in touch with our friendly team for more information, pricing and availability.

What you will learn

By the end of this workshop you will be able to:

  • Practise a proven technique to prepare for important situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Improve your professional working relationships through your conversations

Who should attend?

All managers, supervisors and team leaders who would like to improve their skills and their ability to get the most out of emotionally charged and challenging conversations in the workplace.

We also offer How to Have Conversations that Matter for Staff as a one-day workshop and How to Have Conversations that Matter as a two-day workshop, which may be suitable if you do not have management responsibility.

Our approach to programme delivery

Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.

Need help? Call us on

020 7375 7300

Group Learning Events

Looking for a private group event for your team, or even your whole organisation?

We can organise a date that works for you, and we can tailor the content to your team. Our private workshops can be held online, inhouse at your workplace or here at Happy's HQ in London.

Find out more and enquire now

What's it like to learn with Happy?

Be involved, engaged and challenged in our leadership programmes. In this video, Happy's Managing Director, Cathy Busani, delivers a session on Google’s Project Oxygen and the qualities of a great manager.

Book now

See our available course dates, or contact us for bespoke options.

The Small Print

For Face-to-Face Live Online Learning

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Please reserve the session in your diary for the learning. This will allow you to join the interactive workshops and have time to reflect and do the assignments in between. We believe immersing yourself in the content for a whole day will create deep learning and lasting impact. 

Learners should log into the session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera — if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy's HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

If you have any questions or concerns, please get in touch with our friendly team.

Did you know...

...the way you treat one another either helps you come to a healthy resolution or keeps you from doing so?  

It's straightforward logic, but no less significant. Even in situations where criticisms are necessary, try framing them in the context of alternative courses of action so that they don't feel like attacks. 

Happy offers a number of other leadership and management programmes, including:

Effective Coaching Skills for Leaders to enhance your ability to coach those around you to become more motivated and find their own solutions. Find out more

Becoming a Multiplier to enable you to inspire great performances from your people and drive extraordinary results. Find out more