Managing Poor Performance

This comprehensive one-day workshop will enhance your ability to effectively and positively manage your team’s performance in order to develop the skills and strengths of each individual.

This workshop is currently available online as Face-to-Face Live Online Learning using Zoom for public bookings. We are able to offer classroom sessions for private bookings only — please get in touch for availability.

Course Overview

Prices

  • Standard Price

    £750*

  • SME
    Fewer than 250 staff

    £625*

  • Public Sector Price

    £550*

  • Large Charity
    Over 31+ staff

    £490*

  • Small Charity
    Fewer than 30 staff

    £380*

  • *Per person, excluding VAT

  • Duration

    1 day

  • Location

    Interactive online sessions delivered via Zoom. The link is sent to you after booking.

    Classroom

    Public classroom sessions are held at 3rd Floor, 9 Alie Street, London E1 8DE

    Find out more

    Online|Classroom
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Course Overview

Our public programme for our Managing Poor Performance workshop is currently only available online for public course bookings (open to all).

We are able to run this workshop both online as Face-to-Face Live Online Learning using Zoom and in the classroom for private group bookings — please get in touch with our friendly team for more information, pricing and availability.

Themes Covered

  • Understand the benefits and importance of managing performance effectively and the consequences if you don’t
  • Understand how the performance management cycle should work
  • Discover what makes people perform at their best
  • Understand the Job Ownership model and what needs to be in place for people to take responsibility
  • Use a situational approach to identify the root cause of poor performance
  • Create your own plan for individuals based on their situation
  • Use listening and coaching skills to ensure that you understand the other person and to encourage them to take responsibility
  • Identify the key steps needed for regular, constructive feedback to be effective and motivating
  • Planning effective, regular one-to-one’s
  • Identify what needs recording and what doesn’t
  • Identify how appraisals and development planning contribute to a person’s success
  • Discuss how to handle tricky appraisals
  • Identify how to set measurable and effective short and long-term objectives with clear accountabilities
  • Personal action plan beyond the programme

Need help? Call us on

020 7375 7300

Group Learning Events

Looking for a private group event for your team, or even your whole organisation?

We can organise a date that works for you, and we can tailor the content to your team. Our private workshops can be held online, inhouse at your workplace or here at Happy's HQ in London.

Find out more and enquire now

Book now

See our available course dates, or contact us for bespoke options.

The Small Print

For Face-to-Face Live Online Learning

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Please reserve the session in your diary for the learning. This will allow you to join the interactive workshops and have time to reflect and do the assignments in between. We believe immersing yourself in the content for a whole day will create deep learning and lasting impact. 

Learners should log into the session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera — if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy's HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

If you have any questions or concerns, please get in touch with our friendly team.

Did you know...

...when approached in the right way, poor performers will often come up with their own solutions?

The key is to make them feel valued and listened to. The motivation to improve performance is more likely to surface when someone feels a strong connection to their workplace and colleagues.

Happy offers a number of other leadership and management programmes, including:

Becoming a Multiplier to enable you to inspire great performances from your people and drive extraordinary results. Find out more

Managing Change Positively to enable you to support your team through change and provide a clear understanding of how to involve people. Find out more