Active Listening Skills & Giving Positive Constructive Feedback 1 Day Workshop

Course Overview

Our Active Listening Skills & Giving Positive Constructive Feedback workshop is currently only available as Live Online Learning via Zoom for public course dates (open to all).

We are able to run this workshop online and in the classroom for private group bookings, held at Happy or your workplace — please get in touch with our friendly team for more information, pricing and availability.

What you will learn

Active Listening Skills

Most people feel they are good listeners, but most people also feel that they are rarely listened to properly. It doesn’t quite add up!

Listening is the most valuable and most neglected skill. It can help you develop great ideas, win trust, keep customers, solve problems, avoid conflicts, and resolve them when they do come up. Serious benefits from one simple skill.

Giving Positive Constructive Feedback

Giving feedback scares the wits out of many people. Many managers put the task off, neglecting issues for week after week, to the point where they really fester and become much harder to deal with.

There is just no way round it: giving feedback frequently and promptly is at the heart of good management. It is simply essential. So let us show you how to do it brilliantly – and enjoy it!

Themes covered

This one-day workshop will be structured around lots of small sessions and practical exercises. You will work with the other members of your group throughout, enabling you to learn from your own experience as well as each other. Learners must be open to looking at the ways in which people work at their best within a safe and supportive environment, in line with Happy’s principles.

By the end of this workshop, you will:

• Understand how communication works and look at the difference between listening and hearing
• Discover the benefits of empathic listening
• Learn and practice the 5 key elements of active listening
• Understand how to use questions to get the best out of your relationships
• Recognise what stops you listening and identify solutions to deal with this
• Identify key tips to improve your communication on the phone
• Identify the difference between constructive and destructive feedback
• Identify what stops you giving feedback and the impact this can have on others
• Identify where the most valuable feedback for a person can come from
• Learn the key steps to providing constructive and positive feedback clearly and within appropriate timescales
• Practice giving feedback positively to create new possibilities
• Prepare yourself to respond well to feedback from others

Our approach to programme delivery

Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.

Related courses

You might be interested in these workshops covering similar themes:

• Be the Best You Can be at Work — This comprehensive workshop covers assertiveness, stress management, active listening skills and time management, to help you work more effectively.
• Effective Coaching Skills for Leaders — Learn from your own personal insights and our experiences at Happy to enhance your ability to coach those around you to become more motivated and find their solutions.
• How to Have Conversations that Matter for Leaders & Managers — Learn a proven technique that will allow you to have successful conversations with team members and colleagues, particularly in emotionally charged and challenging conversations in the workplace.

We also offer 1-to-1 Executive Coaching which can provide you with an insightful and structured space to discover and develop yourself further in order to achieve even more positive results.