How to Have Conversations that Matter (2 Day Programme)

Course Overview

What you will learn

• Prepare for high-stakes situations with a proven technique
• Effectively challenge upwards, downwards and sideways
• Improve nearly every professional and personal relationship
• Yield major professional improvements in areas like productivity, quality, and change management.

You may also be interested in our How to Have Conversations that Matter for Staff one day workshop, if you don’t want something as in-depth. If you have management responsibility, you may find our How to Have Conversations that Matter for Leaders & Managers one-day workshop more tailored to your needs.

Themes covered

Day 1

• Get unstuck from historic challenging relationships and conversations
• How to identify an outcome before beginning dialogue
• Recognise your own ‘style under stress’
• Making it safe to talk to almost anyone about anything (eliminating violence and silence)
• How to stay in dialogue

Day 2

• Structuring the conversation
• Maintaining the focus
• Managing emotions
• Identifying and agreeing the way forward
• Moving to action
• Accountability (who does what, by when, and how you will monitor)
• Create your personal action plan

Our approach to programme delivery

Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.

Related courses

You might be interested in these workshops covering similar themes:

• Be the Best You Can be at Work — This comprehensive workshop covers assertiveness, stress management, active listening skills and time management, to help you work more effectively.
• Effective Coaching Skills for Leaders — Learn from your own personal insights and our experiences at Happy to enhance your ability to coach those around you to become more motivated and find their solutions.
• How to Have Conversations that Matter for Leaders and Managers — Learn a proven technique that will allow you to have successful conversations with team members and colleagues, particularly in emotionally charged and challenging conversations in the workplace.
• Active Listening Skills and Giving Positive, Constructive Feedback — Developing these skills can help you develop great ideas, win trust, keep customers, solve problems, avoid conflicts, and resolve them when conflicts do come up.

We also offer 1-to-1 Executive Coaching which can provide you with an insightful and structured space to discover and develop yourself further in order to achieve even more positive results.