Dealing with Difficult People 1 Day Workshop
Course Overview
Prices
Standard Price
£450*SME
£385*Fewer than 250 staffPublic Sector Price
£330*Large Charity
£250*Over 31+ staffSmall Charity
£195*Fewer than 30 staff*Per person, excluding VAT
Duration
1 dayLocation
OnlineInteractive online sessions delivered via Zoom. The link is sent to you after booking.
Course Overview
Our one-day Dealing with Difficult People workshop is currently only available as Live Online Interactive Learning for our public course dates. It is available in the classroom or online for private group bookings.
We have adjusted the course content slightly for online delivery — please select your preferred delivery method below for the correct course outline.
This full day remote course will be delivered via a combination of face-to-face live-online Zoom sessions and self-guided study. The self-guided elements will focus on explaining the concepts and tools and allow for self-reflection. The Zoom sessions will focus on group interaction, discussion, exercises, and opportunities to practice the skills.
Please do not plan any other remote meetings on this day. It can be intense being online and we’d love you to be fresh throughout the learning.
What You Will Learn
- To have an understanding of why some people are “difficult”
- To be able to identify different types of “difficult” behaviour
- To understand their own communication style and how that might contribute to “difficult” situations
- To identify ways to defuse, deflect or deal with situations where people are being difficult
- To be able to state their own position in an assertive, non-confrontational way
- To have identified coping mechanisms for themselves.
Themes Covered
- Different styles of difficult behaviour
- Exploring methods to deal with the different styles
- Addressing the problem rather than the personality
- Assessing your own communication style
- Listening skills
- Win/win outcomes
- Looking from the other person’s perspective
- Body language
- Using questioning techniques
- Coping strategies
What You Will Learn
- To have an understanding of why some people are “difficult”
- To be able to identify different types of “difficult” behaviour
- To understand their own communication style and how that might contribute to “difficult” situations
- To identify ways to defuse, deflect or deal with situations where people are being difficult
- To be able to state their own position in an assertive, non-confrontational way
- To have identified coping mechanisms for themselves.
Themes Covered
- Different styles of difficult behaviour
- Exploring methods to deal with the different styles
- Addressing the problem rather than the personality
- Assessing your own communication style
- Listening skills
- Win/win outcomes
- Looking from the other person’s perspective
- Body language
- Using questioning techniques
- Coping strategies
Related courses
You might be interested in these workshops covering similar themes:
- Assertiveness — Learn to be more assertive in this one-day workshop, analysing your current behaviour patterns and areas where you are having difficulty.
- Effective Coaching Skills for Leaders — Learn from your own personal insights and our experiences at Happy to enhance your ability to coach those around you to become more motivated and find their solutions.
- How to Have Conversations that Matter for Leaders and Managers — Learn a proven technique that will allow you to have successful conversations with team members and colleagues, particularly in emotionally charged and challenging conversations in the workplace.
- Active Listening Skills and Giving Positive, Constructive Feedback — Developing these skills can help you develop great ideas, win trust, keep customers, solve problems, avoid conflicts, and resolve them when conflicts do come up.
- Communicating Across Difference: Equality, Diversity and Inclusion in the Workplace — This workshop is a first step to enable you to communicate, relate and collaborate with those different from you with clarity and connection.
We also offer 1-to-1 Executive Coaching which can provide you with an insightful and structured space to discover and develop yourself further in order to achieve even more positive results.
Group Learning Events
Looking for a private group event for your team, or even your whole organisation?
We can organise a date that works for you, and we can tailor the content to your team. Our private workshops can be held online, inhouse at your workplace or here at Happy's HQ in London.
What are Happy's online events like?
In this short video, take a look at some of the ways that we create interactive, engaging experiences online using Zoom.
Book now
See our available course dates, or contact us for bespoke options.
There are currently no upcoming public course dates available. Please email our team on hello@happy.co.uk and register your interest for this course. We'll let you know as soon as a date is available.
There are currently no upcoming public course dates available. Please email our team on hello@happy.co.uk and register your interest for this course. We'll let you know as soon as a date is available.
Not sure if this workshop is right for you? Call us:
020 7375 7300Why choose Happy?
- Learn the skills you need to succeed
- Fun and interactive workshops, whether online or face-to-face
- Learn in a confidential environment with our experienced facilitators
- Small class sizes to give personal one-to-one support
- Private group options available
- No quibble money-back guarantee on all courses
The Small Print
For Face-to-Face Live Online Learning
All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.
Please reserve the session in your diary for the learning. This will allow you to join the interactive workshops and have time to reflect and do the assignments in between. We believe immersing yourself in the content for a whole day will create deep learning and lasting impact.
Learners should log into the session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.
Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera — if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
For classroom sessions
All public classroom sessions take place at Happy's HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.
The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
The happy Guarantee
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.
If you have any questions or concerns, please get in touch with our friendly team.
happy learners
Did you know...
...sometimes we hold a conflict in place by unconsciously mirroring the behaviours we find difficult?
Given time and space to think, we can identify our role in conflicts and find apt ways to resolve them.
Happy has a range of other personal development and leadership programmes, including:
How to Have Conversations that Matter for Leaders & Managers to enable managers, supervisors and team leaders to get the most out of emotionally charged and challenging conversations in the workplace. Find out more
How to Have Conversations that Matter (2 Day Programme) to equip you with the skills to talk with almost anyone about almost anything. Find out more
A question we will explore on this course: Is it who people are, or is it what they do? And how could this distinction help us to understand the best way to move forward constructively?
On this one-day workshop, we will explore different approaches to better understand and work with people whose behaviour we find challenging.
This workshop is currently available online as Face-to-Face Live Online Learning using Zoom for public bookings. We are able to offer classroom sessions for private bookings — please get in touch for availability.