How to Have Conversations That Matter 1 Day Workshop

When we find ourselves stuck, there are conversations we are avoiding or not handling well that are keeping us there.

This highly interactive one-day workshop will give you the skills to identify the conversations that are holding you back, understand your role in the problem, and effectively use tools and techniques to obtain immediate results, long-term benefits and positive change.

This workshop is currently available online as Face-to-Face Live Online Learning using Zoom or in the classroom for private bookings only. Please get in touch for availability.

Course Overview

Prices

  • Standard Price

    £450*

  • SME
    Fewer than 250 staff

    £385*

  • Public Sector Price

    £330*

  • Large Charity
    Over 31+ staff

    £250*

  • Small Charity
    Fewer than 30 staff

    £195*

  • *Per person, excluding VAT

  • Duration

    1 day

  • Location

    Interactive online sessions delivered via Zoom. The link is sent to you after booking.

    Classroom

    Public classroom sessions are held at 3rd Floor, 9 Alie Street, London E1 8DE

    Find out more

    Online|Classroom
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Course Overview

Our one-day Conversations That Matter workshop is available both in the classroom and online through Face-to-Face Live Online Learning sessions for private bookings. We have adjusted the course content slightly for online delivery — please select your preferred delivery method below for the correct course outline.

 

This full day remote course will be delivered via a combination of face-to-face live-online Zoom sessions and self-guided study. The self-guided elements will focus on explaining the concepts and tools and allow for self-reflection. While the Zoom sessions will focus on group interaction, discussion, exercises, and opportunities to practice the skills. We use the full functionality of Zoom to ensure our sessions are interactive, including small breakout rooms where you can run-through skills in small groups.

Please do not plan any other remote meetings on this day. It can be intense being online and we’d love you to be fresh throughout the learning.

What you will learn

During this one-day session, you will:

  • Discover why we often put off the conversations we most need to have
  • Understand how to spot when a conversation has turned into a ‘crucial’ one
  • Find out your own tendencies for behaviour when conversations seem stressful
  • Practise a proven technique to prepare for important situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Improve your professional working relationships through your conversations

If you would like a more in-depth workshop, you may be interested in our How to Have Conversations that Matter two-day workshop. If you have management responsibility, you may find our How to Have Conversations that Matter for Leaders & Managers one-day workshop more tailored to your needs.

Timetable

There are four units in this programme:

  • Unit One: Self-guided introduction to the topic and key concepts (maximum 30 minutes). This needs to be completed before the workshop.
  • Unit Two: A live online workshop focusing on how to create safety in conversations and fix misunderstandings.
  • Unit Three: A self-guided exercise on listening and self-reflection on your own tendencies and situations (maximum 30 minutes).
  • Unit Four: A live online workshop focusing on how to express yourself appropriately.

What you will learn

  • Prepare for high-stakes situations with a proven technique
  • Effectively challenge upwards, downwards and sideways
  • Improve nearly every professional and personal relationship
  • Yield major professional improvements in areas like productivity, quality, and change management.

If you would like a more in-depth workshop, you may be interested in our How to Have Conversations that Matter two-day workshop. If you have management responsibility, you may find our How to Have Conversations that Matter for Leaders & Managers one-day workshop more tailored to your needs.

Themes covered

  • Identify the conversations that keep us stuck
  • How to stay focused on what we really want
  • How to make it safe to talk about almost anything
  • How to stay in dialogue when we’re angry, scared, or hurt
  • How to speak persuasively, not abrasively
  • How to turn important conversations into action and results

Our approach to programme delivery

Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.


Related courses

You might be interested in these workshops covering similar themes:

We also offer 1-to-1 Executive Coaching which can provide you with an insightful and structured space to discover and develop yourself further in order to achieve even more positive results.

Group Learning Events

Looking for a private group event for your team, or even your whole organisation?

We can organise a date that works for you, and we can tailor the content to your team. Our private workshops can be held online, inhouse at your workplace or here at Happy's HQ in London.

Find out more and enquire now

What are Happy's online events like?

In this short video, take a look at some of the ways that we create interactive, engaging experiences online using Zoom.

Book now

See our available course dates, or contact us for bespoke options.

The Small Print

For Face-to-Face Live Online Learning

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Please reserve the session in your diary for the learning. This will allow you to join the interactive workshops and have time to reflect and do the assignments in between. We believe immersing yourself in the content for a whole day will create deep learning and lasting impact. 

Learners should log into the session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera — if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy's HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

If you have any questions or concerns, please get in touch with our friendly team.

Did you know...

...the stories we create around conflict often prevent us from finding a constructive solution?

Conflict resolution isn't about us winning and the other person losing; placing blame and identifying ourselves as the victims. It's tempting to frame it this way, but these sorts of narratives tend to take us further away from constructive solutions.

Happy has a range of other personal development and leadership programmes, including:

How to Have Conversations that Matter for Leaders & Managers to enable managers, supervisors and team leaders to get the most out of emotionally charged and challenging conversations in the workplace. Find out more

How to Have Conversations that Matter (2 Day Programme) to equip you with the skills to talk with almost anyone about almost anything. Find out more