Managing Conflict at Work

The working environment can frequently resemble a war-zone; conflict can arise between individuals, within and between teams and within the larger organisation.

This highly interactive one-day training course will consider the causes of conflict and consider practical skills to enable you to act as a mediator between others and also to cope with conflict directed at (or coming from) yourself.

This workshop is currently available online as Face-to-Face Live Online Learning using Zoom for public bookings. We are able to offer classroom sessions for private bookings only — please get in touch for availability.

Course Overview

Prices

  • Standard Price

    £750*

  • SME
    Fewer than 250 staff

    £625*

  • Public Sector Price

    £550*

  • Large Charity
    Over 31+ staff

    £490*

  • Small Charity
    Fewer than 30 staff

    £380*

  • *Per person, excluding VAT

  • Duration

    1 day

  • Location

    Interactive online sessions delivered via Zoom. The link is sent to you after booking.

    Online
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Course Overview

This workshop is available on our public programme in the classroom or online through our Face-to-Face Live Online learning sessions.

The content delivered is the same and we create the same interactive and engaging environment via Zoom as we do in the classroom. However, some elements will have been adjusted for online delivery, with sections for self-guided study.

 

This full day remote course will be delivered via a combination of face-to-face live-online Zoom sessions and self-guided study. The self-guided elements will focus on explaining the concepts and tools and allow for self-reflection. The Zoom sessions will focus on group interaction, discussion, exercises, and opportunities to practice the skills.

Please do not plan any other remote meetings on this day. It can be intense being online and we’d love you to be fresh throughout the learning.

This one-day workshop will consider the causes of conflict and the practical skills that'll enable you to act as a mediator between others and also to cope with conflicts you're directly involved in.

What You Will Learn

  • To be able to defuse and resolve existing conflict
  • To empower staff to deal with conflict issues
  • To recognise your role/responsibility in conflict situations
  • To be able to act as an effective mediator

Themes Covered

  • Resolving conflict: between individuals and within teams, between staff and management, and between organisation and management committees
  • Types of conflict: Suppressed conflict, open conflict, and procedural conflict (grievances)
  • The reasons for conflict: Different styles of working, lack of job ownership, ineffective communication, lack of common goals
  • Dealing with conflict: Active listening, understanding both sides, focusing on the issues rather than people, trying to find consensus
  • Preventing future conflict: Open communication, mediation structures, developing relationships, empowering staff to solve problems.

What You Will Learn

  • To be able to defuse and resolve existing conflict
  • To empower staff to deal with conflict issues
  • To recognise your role/responsibility in conflict situations
  • To be able to act as an effective mediator

Themes Covered

  • Resolving conflict: between individuals and within teams, between staff and management, and between organisation and management committees
  • Types of conflict: Suppressed conflict, open conflict, and procedural conflict (grievances)
  • The reasons for conflict: Different styles of working, lack of job ownership, ineffective communication, lack of common goals
  • Dealing with conflict: Active listening, understanding both sides, focusing on the issues rather than people, trying to find consensus
  • Preventing future conflict: Open communication, mediation structures, developing relationships, empowering staff to solve problems.

Need help? Call us on

020 7375 7300

Group Learning Events

Looking for a private group event for your team, or even your whole organisation?

We can organise a date that works for you, and we can tailor the content to your team. Our private workshops can be held online, inhouse at your workplace or here at Happy's HQ in London.

Find out more and enquire now

What are Happy's online events like?

In this short video, take a look at some of the ways that we create interactive, engaging experiences online using Zoom.

Book now

See our available course dates, or contact us for bespoke options.

The Small Print

For Face-to-Face Live Online Learning

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Please reserve the session in your diary for the learning. This will allow you to join the interactive workshops and have time to reflect and do the assignments in between. We believe immersing yourself in the content for a whole day will create deep learning and lasting impact. 

Learners should log into the session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera — if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy's HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

If you have any questions or concerns, please get in touch with our friendly team.

Did you know...

...repeating back key points to people lets them know they've been heard without signalling agreement?

This is also a useful way to ensure that you understand what you’re hearing. Try to repeat back the core details of what the other person has said and ask questions if you’re unsure about certain details.

Happy offers a range of other personal development programmes, including:

Managing Poor Performance to enable you to effectively and positively manage your team’s performance in order to develop the skills and strengths of each individual. Find out more

Managing Change Positively to give you the tools to support your team through change and a clear understanding of how to involve people. Find out more