Stakeholder Management and Engagement

Course Overview

What you will learn

This workshop is designed for anyone leading a project or aiming to create change, calling on techniques from traditional project management and Agile as well as from good leadership and management practice.  

By the end of this course, you will have an effective toolkit for analysing stakeholders and gathering their requirements. You will also consider the role communication plays in engagement and will learn how to adjust your communication style to get your stakeholders to where they need to be. You will explore the importance of building trust and credibility with your stakeholders and what to do when your stakeholders don’t agree.

Course timetable

Session 1 - Stakeholder Mapping

• Use stakeholder mapping to identify all of your stakeholders
• Understand where your stakeholders are (stakeholder matrix)
• Analyse what the practical implications of your own stakeholder matrix are for how you communicate

Session 2 - Stakeholder Engagement

• Consider your stakeholders’ position, interests and motives
• Engage with stakeholders to find out their requirements (user stories, discovery workshops)
• Decide how to move forward with the project – how are you going to deliver what they need?
• Analyse where your stakeholders are, and where you need them to be

Self Study – Three Communication Styles (Chris Voss)

Session 3 – Trust and Credibility and navigating group dynamics

• Building trust and credibility – including across cultures
• Influence your stakeholders – adjusting communication style to get stakeholder to where you need to be on the project
• Consider different stakeholder challenges and the communication tools you can use to navigate them
• Active listening

Session 4 – Keeping the conversation on track

• Facilitating a conversation when stakeholders have opposing views
• How to stay in constructive dialogue even when the stakes, or emotions are high
• Finding common purpose
• Positive influence

Related courses

You may also be interested in these related workshops:

• Introduction to Project Management — Designed for new project managers or people will projects to manage but no clear planning process, held as 2 x half days.
• Project Management for Experienced Project Managers — This half-day workshop offers experienced Project Managers the opportunity to think about the challenges they face, and what they can do about it.
• Asana — Learn how to set up and effectively manage a project using Asana in this two-hour workshop
• Introduction to Planner for Expert Teams Users — For expert users of Teams, who are looking to incorporate MS Planner to manage their projects

We also offer 1-to-1 Executive Coaching which can provide you with an insightful and structured space to discover and develop yourself further in order to achieve even more positive results.

The Small Print

The course will run remotely for a full day consisting of four 90-minute live online sessions with an independent self-study session in between.

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Learners should log into the training session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera – if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.