
Donna Hall: Are you Really Listening? How to Better Hear People and Increase Happiness.
When Donna Hall was the Chief Executive of Wigan Council it was facing the third worst austerity cuts in the country and yet, despite this, they won Council of the Year. The reason for this success was undoubtedly the Wigan Deal that Donna and her team created to transform the way the council worked and listened. At the 2022 Happy Workplaces Conference Donna told us about how the Wigan Deal took shape, the skills they learned in the process and how the deal not only changed Wigan but also influenced other councils to change their ways.