Henry Stewart, 5 Things You Can Do to Give Better Customer Service
Henry Stewart of Happy Ltd lists 5 ways you can improve customer service in this short video from the 2016 Transforming the Public Sector Conference.
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Here you can find all of Happy’s blog posts, covering our Excel hints and tips, ideas for creating happy workplaces, and ways to be more productive at work — and more.
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June O’Sullivan MBE, LEYF - June O’Sullivan MBE, LEYF - How to Keep Your Staff Happy
June O'Sullivan of LEYF works hard to keep her staff happy, and reveals how she does it in this short video.
What is Mindfulness?
Paul Gapper of Happy Ltd explains about mindfulness and what it is, in this short video - with an excellent comparison to David Attenborough.
Rekha Mehr, MassChallenge UK – How are Large Organisations Like Ocean Liners?
Rekha Mehr of MassChallenge UK talks about creating change and innovation in the public sector in this short video.
4 Lessons From the 2016 Transforming the Public Sector Conference
Tuesday 9th February, Happy and Epic CIC hosted the 2016 Transforming the Public Sector conference at Kensington Town Hall in London. The conference focused on encouraging change within the public sector to improve staff engagement, happiness, and productivity, with real life examples from the speakers.
Update on our Drupal Apprentices
We’ve had an amazing start to 2016! We now have Drupal Apprenticeship groups running in Carlisle, Manchester and London. All groups will be completing the Drupal Web Developer Apprenticeship qualification.
Timpson: 11 Steps to Creating a Great Workplace
“It’s all about the people and making them feel valued” At a recent conference John Timpson inspired attendees with the remarkable story of his company, Timpson. Read more on Henry's blog.
Buurtzorg: No Managers, Just Great Care From a Nurse-Led Service
Imagine a company with 9,000 staff and no managers. Imagine annual sales of 280 million euros and no Chief Financial Officer, with only six people working in finance. Imagine it has grown to that size from, 8 years ago, having just four staff – although it is not-for-profit and has no venture capital investment.
Andy Copsey, COO, Handelsbanken: the UK’s fastest growing bank
Andy Copsey is the Chief Operating Officer of Handelsbanken in the UK, where he has overseen the bank’s unprecedented growth following the financial sector crisis in 2008.
Jesper Krüger on Driving Performance at AP Moller Maersk
Jesper Krüger is Head of Group Performance and Analysis at AP Moller Maersk. Jesper’s Performance and Analysis team is responsible for driving the company’s short-term and long-term planning cycles, and for analysing, tracking and challenging the performance of business units within the APMM Group against their strategic ambitions.
