Dom Monkhouse: Happy staff = Happy Customers = Happy Profits
Dom Monkhouse at Happy Workplaces 2015
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Here you can find all of Happy’s blog posts, covering our Excel hints and tips, ideas for creating happy workplaces, and ways to be more productive at work — and more.
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Shannon Banks - Key steps to better engage your employees and customers
At the 2015 Happy Workplaces Conference, Shannon Banks recounts her experiences of happy workplaces in her career at Microsoft and at Be. Watch some of the highlights in this short 2 minute video.
Let Your People Create Your Performance Framework, Says Brendan O'Keefe
When Brendan O'Keefe and his team formed the independent social enterprise Epic CIC, Brendan challenged his people to create their own performance appraisal at their staff conference. After much discussion and debate, the team created 8 items that are now used in appraisals and recruitment. Find out more in this short clip from Brendan's talk at the 2015 Happy Workplaces Conference.
Why You Need to Make Friends at Work – Shannon Banks, Be Leadership Ltd
How important is it that you make friends in your workplace? Find out in this talk by Shannon Banks, with results from the Harvard Grant Study.
Be specific with your values if you want to stand out
In this three-minute clip from the 2017 Happy Workplaces CEO Conference, Dom Monkhouse explains why organisations being specific with their values is so essential and why not doing so means the organisation will just end up being beige.
Why you should give responsibility to frontline practitioners
Across a 25 year career in social work, Isabelle Trowler has consistently railed against a raft of imposed procedures and rules. In this four-minute clip from the 2017 Creating Happy Workplaces in the Public Sector Conference, Isabelle explains what happened when she started to delegate the decision-making as close to the frontline as possible.
The GDS 'It's OK' List
The culture is all around you in the Government Delivery Service office, says Alex Segrove, and the organisation understands the importance of internal communication. In this three minute clip from the 2017 Creating Happy Workplaces in the Public Sector Conference, Alex outlines how GDS has established an agile workplace that's highly responsive to the user, based on principles of trust and freedom
What Do a Manager and an Underwater Photographer Have in Common?
The focus of Donna Reeves’ work is internal communication and engagement challenges. Although currently head of engagement at Fenwick, Donna previously worked at British multinational retailing company, Kingfisher, directing internal communication and engagement development. Donna refers back to her time at Kingfisher in her talk at the 2018 Happy Workplaces conference. In this two-minute excerpt, Donna reflects on an expression that she used with the managers: "calm the fish." Just like an underwater photographer has to move in a way that doesn't scare the fish, when a manager enters a room, they shouldn't cause anxiety or stress for their team.
What I Do Well + What is Useful + What I Love = Happiness at Work
When Laurence Vanhee joined Belgium's Ministry of Social Security, the department was struggling to recruit Belgian citizens to the civil service and simultaneously losing 40% of staff to retirement. Social Security is essential, especially in a country comprising two very distinct groups, so Laurence and her colleagues set out to change the laws in order to gain more flexibility, attract newbies and retain people. In this two minute clip from the 2018 Happy Workplaces Conference, Laurence outlines how the Ministry circumvented traditional HR practices to focus on what staff did well, what was useful to the organisation and what they love to do.
How to Make 85,000 People Happy, According to John Lewis
Keeping 85,000 people happy at work is an imposing task. After experimenting with how to make people happy for 100 years, John Lewis has learnt that not everyone finds happiness in the same places. Sarah Gillard is the Director, Insight and Assurance within the Personnel function at the employee-owned John Lewis Partnership. In this two-minute video from the 2018 Happy Workplaces conference, Sarah offers three tips derived from the company’s decades of experimentation.
