happy people

How Mayden Got Rid of the Managers

In 2013, Mayden decided to become a self-managing organisation, comprised of autonomous teams. Their three line managers had left the organisation, gone on maternity leave or moved to a new role within the organisation, so it seemed like the perfect time. But it wasn't without some teething problems at the start. In this short video from the 2019 Happy Workplaces Conference, Alison Sturgess-Durden explains how they created the structures and processes to enable this system to be a success.

How Organisations Can Show Appreciation for Their Teams

At COOK, they believe that the key components of good working relationships at work are having a common purpose, clarity for staff on where they fit within the organisation, and finally by showing their staff that they are appreciated. At the 2019 Happy Workplaces Conference, Rosie Brown of COOK explained how they manage this at an organisational level in this short 2.44 minute video.

New Course: Leading Engaging Remote Meetings

In this brand new workshop, we aim to help you to make the most of your remote meetings. You will learn how to overcome common challenges, such as distraction, tackling difficult issues, managing larger groups and having hybrid meetings, with some attendees in the room and some remote.

New Course Announcement: Excel Without Maths

Explore features in Excel that don't involve any maths calculations on our brand new, one-day course.

Case Study: Just IT

Happy has worked for over five years with Just IT to transform their workplace culture. Simon Perriton, Just IT's CEO, was originally inspired by the book Relax!: A Happy Business Story and the Happy Manifesto. Since then, Happy has delivered leadership training, 1-to-1 Executive Coaching and on-going support through our conferences and events.

Between 2016 and 2018, Happy worked with a large company to provide support for a staged roll out of an upgrade to their system. Users needed to be able to work as usual from go-live. Happy provided videos, online learning and face-to-face learning. The project was ambitious, on a nationwide scale with an ever-evolving schedule.

Happy created 2.5 hours of classroom training for government vets who might use enforcement techniques in the course of normal duties. We then created an online refresher course as a follow-up to the classroom training. This was designed to remind vets of the rules and important points associated with evidence gathering and work that has a legal dimension.

Deliver Great Service by Creating a Great Workplace

Henry Stewart speaks to the Eth Word about the key to making a profit — creating a happy workplace. "You can only deliver a great service by having people who feel happy, feel well rested, well nourished, feel motivated," he explains.

Does Your Organisation Enable People to Work at Their Best?

Henry Stewart speaks to the Eth Word about systems and processes within organisations. "I’ve been to [organisations] where you just sense a kind of difficulty doing stuff," Henry explains. "And you meet great people who are trying to do great stuff, but they have real problems doing it because the structure of the organisation gets in the way, rather than helping."

Sure Petcare: Using Happy Ideas to Create Great Service and Business Success [Full Video]

In this fifteen-minute video, Sarah Metcalfe of Sure Petcare (formerly SureFlap) talks about how she has used the principles from the Happy Manifesto to give fantastic customer service, and has had zero turnover in the last seven years in the Customer Service department.